Wed 12 Dec 2007
Orbita Customer Service – Top Notch!
Posted by The Breitling Source under General Posts , Watchwinders[7] Comments
I’ve owned a few Orbita Sparta deluxe winders, and the older ones that I own, though still only 10 months old, the motors they shipped with were quite noisy. Not a huge problem for a winder that only winds for 5-10 seconds every 10 or 15 minutes depending on the cycle. I ended up selling one of them, but still have two of the deluxe models, one with a noisy motor, and one with a nice quiet one. The noisy one bugged me, so I emailed Orbita.
My Sparta Deluxe Winder looks like this:
A nice lady named Cheryl emailed me back quite promptly, and we conversed via email and she said that it would be replaced under warranty if I could provide the serial number to her as proof. WOW! That made me a happy guy. I was perfectly willing to pay money for the new quieter motor, but she said that it would be replaced free of charge, which really made my day.
I sent her the serial number and she sent me an email a few days later indicating it would be shipped out. I received it a couple weeks after our emails via Fedex, installed it in my winder, and it is now dead silent! I love it.
I really have to say that my experience with Orbita Watchwinder’s customer service was among the best I have ever experienced, and that all my further winder purchases will be made through them, not just due to the customer service (other winder companies have also been good) but because of the excellent product as well.
December 13th, 2007 at 10:08 pm
Hmmmm, still don’t hear much coming outta my Garinin’s in terms of motor noise. 😛
Norman
December 14th, 2007 at 2:15 pm
No noise ever came out of the new Orbita’s either.. just the old motors they use had noise to begin with. They also run on a single set of batteries for 2 years.
January 24th, 2008 at 6:14 am
I wonder if someone can help me. I own a Breitling Superocean (model A1736011/O501, s/n 693530) and it does not have a red tip on the second hand. It has a matte black tip (square) surrounding the super luminova “dot”. Is this unusual? I have not found where Breitling ever made one like this. At one time, I thought I had read that they did indeed release some with black tips, but can no longer find that reference.
January 24th, 2008 at 9:37 am
Dan, I’m not finding a reference to a black tipped second hand, but it sounds familiar to me too. I think I may have read about it on Timezone… you may want to try searching there.
March 6th, 2010 at 6:05 am
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April 28th, 2010 at 8:34 pm
My Avenger Seawolf (purchased new) is less than a year old and the bezel moves in either direction. It should only move in one direction since it is a dive watch. The watch has never been dropped or bumped significantly. Is this repair easy, and is it covered by warranty? Thanks!
June 19th, 2010 at 9:39 am
[…] blogged about Orbita’s Customer Service before and how great it was, and one again, they are still coming through. Cheryl, who was the nice […]