Sun 18 Jul 2010
Breitling’s Head Office Reception Criticized!
Posted by The Breitling Source under Breitling[4] Comments
Just stumbled on this old 2003 article from a fellow named Paul Wolsfeld, who makes a hobby out of Cycling to different Company Head Offices, and trying to get a Tour of the premises along with tours of CEO offices and other such areas. Turns out the fellow went out to Breitling’s head office in 2003, after sending a personal letter to Mr. Theodore Schneider, and was given what he considers a cold welcome by Ms. Valerie Burgat, whom I understand is still the PR Manager.
Click here to see Original Item
Old article, but interesting to hear this… though not entirely surprised. They were probably on the defensive. But you’d think a PR person would be better at keeping things in check. Nowadays I think this would be extremely unlikely as the prominence of the internet has made everyone think twice before embarassing themselves.
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July 18th, 2010 at 3:20 pm
Not surprising and still applicable. I went to the Breitling stand at the last Baselworld and was treated by arrogant staff like a street urchin.
July 19th, 2010 at 8:47 am
That’s Disappointing. I guess that’s why they make sure they affiliate with guys like Govberg to give them a shiny image.
July 21st, 2010 at 4:43 am
I had just the opposite experience @ the HQ in the US. I live only a few miles from the Breitling HQ in Wilton Ct. I went there to have my vintage 806 serviced. I approached the receptionist and asked about service. After being offered a beverage a fellow appeared in a white coat and took me to a small room where he filled out the service papers and asked ME when I needed the watch by! He then showed me around and introduced to the service person who would be working on my watch. I left w/ a brochure,hat and a bottle of water!
July 21st, 2010 at 8:50 am
Ken – That’s great to hear! I’m glad they seem to have a better idea of customer service in the US.